Forum Discussion

mackie81's avatar
mackie81
Joining in
5 months ago

Sign in details not recognised

 

 

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:

  • Use a device you've signed in on before
  • Try again from a familiar connection
  • If you're on a VPN, switch it off and have another go

Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

What do I do to get back?

 

Thanks

6 Replies

Replies have been turned off for this discussion
  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    5 months ago

    Hello mackie81 

    Thanks for posting and welcome back to the community.

    Apologies for any sign in issues. Have you tried the above checks, removing a VPN (maybe worth de-activating it and rebooting the device), also trying a familiar device as well?

    Best wishes.

  • mackie81's avatar
    mackie81
    Joining in
    5 months ago

    Hi. I've tried your suggestion and details still not recognised.

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      5 months ago

      Thanks for coming back to us mackie81, can you please confirm if you have been able to create a VM O2 ID or if the details being entered are simply just your long standing My Virgin Media details?

      Thanks,

      David_Bn

      • mackie81's avatar
        mackie81
        Joining in
        5 months ago

        Good Morning

        I have not been able to create a new Virgin/O2 ID. I've tried everything and I've ended up in a right mess! I believe I have used my original details.

        Thanks

  • mackie81's avatar
    mackie81
    Joining in
    5 months ago

    Hi

    Could you send that PM again please. I've deleted the earlier one!!!!

    Thankyou