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nojjer's avatar
nojjer
Joining in
8 months ago

Shoul I be concerned?

Hi Forum and Forum team

My contract ended on16th September, and on that day I renewed online with a deal that I was happy with.

The new contract activates on 16th October and still shows 'contract pending'.

The 'All Sorted' email I received From the Virgin Media Team, with e- contract attachment, informed me that there would be two adjusted bills, the first £133.00, the second £99.93, and thereafter £115.07.

My Virgin account homepage though, is showing that my next bill will be £144.07.

Is this just an error? or should I be concerned, it does worry and stress me some.

4 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    8 months ago

    Hey nojjer, thank you for reaching out and I am sorry to hear this and a warm welcome to the community.

    Until your new contact starts you will still get charged for your old one, yours will start on the 16/10 the way you have described this.

    When the 16/10 comes you will start paying for your new deal at the new price, we also bill a month in advance and there could be some pro rota charges on this. 

    • nojjer's avatar
      nojjer
      Joining in
      8 months ago

      Thanks for your quick reply.

      I just assumed that as the email stated that the next bill would be £133 it would be £133, not £144, so am worried that the new contract will not be activated.

      • nojjer's avatar
        nojjer
        Joining in
        8 months ago

        Thanks for your input HavencroftKev, I did go on the renewing contract 'merry go round' 18 months ago, hence my concern, thanks again

  • HavencroftKev's avatar
    HavencroftKev
    Rising star
    8 months ago

    You Should always be concerned when discussing contracts with Virgin Media at the moment.