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ElaineKW's avatar
ElaineKW
Joining in
4 months ago

Setting up power of attorney

I need to set up a power of attorney on my mums account as she can no longer manage this. I have called and spoken to the team and been told I need to be with the account holder to pass the security checks in order to register this. The whole reason I need to set up the power of attorney is my mum isn't able to manage this account anymore. I've no problem with any other organisation only Virgin! 

1 Reply

  • Hey ElaineKW, thank you for reaching out and I am sorry to hear you are stuggling to sign this up.

    Also a warm welcome to the community. 

    Do you currently have a LPA access code from the UK government website?