Forum Discussion

chris_taylor's avatar
chris_taylor
Tuning in
12 months ago

Service suspended

  • I had my service suspended, I have now paid and still have not had service resumed

can anyone help?

 

thanks

chris

 

  • Hey chris_taylor, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

    If you have paid the minimum account to get the services back online it can sometimes take 4 hours to reach out.

    Has it been over 4 hours?

    How was the payment made? 

    • chris_taylor's avatar
      chris_taylor
      Tuning in

      It has been about 7 hours, I paid using the portal on the website. When I go back in it says minimum is now 0.

       

      thanks

      chris

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Is its showing zero at the minimum this means it should be online, I will send you a DM to confirm if its all gone through or not.