Forum Discussion

Impith's avatar
Impith
On our wavelength
10 months ago

Service address incorrect on contract

My current contract has an incorrect 'service' address where the postcode appears twice, with the first replacing the county name. I think this might be why the O2 site resolutely refuses to acknowledge I'm eligible for Volt benefits (even though they appear to have given them, but that could be a hangover from before renewal!) 

Could someone at VM have a look for me and ensure it is in the same format as O2 expect? 

Thanks. 

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    10 months ago

    Hi there Impith 👋 Welcome back to our forum and thanks for your post 😊

    Sorry to see there's been a mix up with the address being incorrectly put on. I'll pop you a PM to confirm some details so this can be rectified.

    Regards

    Nathan