Forum Discussion

Impith's avatar
Impith
On our wavelength
9 months ago

Service address incorrect on contract

My current contract has an incorrect 'service' address where the postcode appears twice, with the first replacing the county name. I think this might be why the O2 site resolutely refuses to acknowledge I'm eligible for Volt benefits (even though they appear to have given them, but that could be a hangover from before renewal!) 

Could someone at VM have a look for me and ensure it is in the same format as O2 expect? 

Thanks. 

  • Hi there Impith 👋 Welcome back to our forum and thanks for your post 😊

    Sorry to see there's been a mix up with the address being incorrectly put on. I'll pop you a PM to confirm some details so this can be rectified.

    Regards

    Nathan