Forum Discussion

Hunderwood's avatar
Hunderwood
Joining in
2 years ago

Sent my router back but keep getting emails saying you haven’t received it

Hi there since upgrading to hub 5 I have sent my old hub 3 back on the 29/12/23 and have the receipt and tracking number to prove it, yet I keep receiving emails saying you’re awaiting the return. If a virgin media member could contact me to resolve this please that would be great thank you.

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi Hunderwood,

    Thanks for your post and welcome back to the community.

    Many apologies for any problems faced with the returns process, so we can investigate this further please expect a PM.

    The message will appear within the envelope icon.

    Regards,