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JohnR69's avatar
JohnR69
Tuning in
25 days ago

Seeking Help from A Member of Staff

I cannot sign in to my Virgin Media account to make a complaint. I've tried in several different browsers and it doesn't work. I have a problem with my most recent bill and also a problem with your automated AI web chat that deals with renewing social contracts. It seems like it's being beta tested on customers. Virgin Media is an internet company. That's their business yet their website never seems to work properly. Perhaps it's deliberately designed that way to prevent customers from making complaints.

I seriously have to consider ending my contract now. It's a rolling contract so I believe I can do so immediately. I'd like to do this as quickly and conveniently as possible. 

I'd appreciate someone's help with this matter. I don't know how else to do this and dealing with Virgin Media by phone is almost as bad as trying to do so through their website.

2 Replies

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    25 days ago

    Use OTS:

    https://www.ispreview.co.uk/index.php/2024/09/ofcom-launch-easier-one-touch-switching-for-uk-broadband-isps.html

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    24 days ago

    Hi JohnR69, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with reaching out to the team to make a complaint, and that as a result, you're thinking of leaving us. 

    When on a rolling contract, there is still a 30 day notice for leaving. This is something we can certainly help you with but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,