ROLLING contract agreed with Virgin - 24 month contract sent
Hello,
On 25th July I called Virgin media to cancel my renewal deal (at £25.21 per month) within the 14 day cooling off period. I agreed on the phone to a MONTHLY ROLLING contract at £54 per month, as I needed the flexibility of a rolling contract. I was reassured on the phone that this was a rolling contract, that I would not be charged any exit fees as I was within the cooling off period for the renewal, and that my new contract would be £54 per month (with no exit fees should I cancel).
I have now received two contract documents from Virgin, a £54 per month 24 MONTH CONTRACT and a £25.21 per month 24 month contract.
Please could I be contacted as a matter of urgency to resolve this. I agreed to £54 per month for a rolling contract, but have now been tied in for 24 months at that price.
Thank you.
