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JohnJames95's avatar
JohnJames95
Joining in
2 years ago

Reward

Hello,

There should be a reward board.

I had Virgin Media installed on June-2023 with a reward recommendation from my brother.

Guess what. Nil Reward.

Aklamio are as useless as a Chocolate Teapot.

Does Virgin ever honour a Reward.

reward

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  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    2 years ago

    Hi JohnJames95

    We're sorry to hear you've not received your refer-a-friend reward and have had issues trying to sort this.

    Has your brother received their credit, and did you correctly sign up via the process laid out here? 

    • JohnJames95's avatar
      JohnJames95
      Joining in
      2 years ago

      Hello Beth,

      My brother has received his Reward.

      And, yes I did follow the correct process for signing up.

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        2 years ago

        Hi JohnJames95, 

        Thanks for confirming that for us. Usually the reward is paid 60 days after your installation. This doesn't come off your Virgin Media bill and isn't applied by us either. You are usually paid direct from Aklamio. If you need further help on this, Aklamio can be contacted via - 01576 820030 or email them at virgin-media@aklamio.com. 

        They'll be able to track the status of the reward and advise why they've not paid this yet. 

        Keep us posted on how you get on. 

        Thanks,