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EarthRumble88's avatar
EarthRumble88
Joining in
3 months ago

Return of Equipment after Cancelling Contract

Wow. This is the worst website I have ever been on in terms of navigation. I don't even know if I am on the right part of the Forum - but this is the only area I have found where I could actually TYPE.

I packaged up my equip and took it to a Yodel collection store - TWO WEEKS AGO. It is still showing as being at The National Centre.

VM sends me messages saying they have not received the equip back and will be billing me £40.

Yodel can only be contacted online and their call centre is offshore somewhere. "Somewhere" that objects to the use of the term "Virgin"...what an absolute joke. 

I have contacted these people three times now. The last time they said I gave them the wrong address so they could not 'advise' me.  (I gave them the same address twice before.)

I need to know where this enquip is; if I need to do anything more; and where my REFUND for overpayment is?

I would put in a COMPLAINT but your website takes me around in circles. Convenient.

 

 

2 Replies

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  • goslow's avatar
    goslow
    Alessandro Volta
    3 months ago

    If you have a tracking number receipt from the place you dropped it off, the VM forum team on here will usually take that and log it on your account.

    VM operates in such a disjointed way that it won't necessarily stop the text notifications but you will at least have logged the return on here against your VM account.

    You are unlikely to receive a reply from the VM forum team here in ‘Community Natter’. A VIP or moderator might move your topic to a better forum, such as ‘Managing Your Account – Cable’ to get a VM reply.

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    3 months ago

    Hi EarthRumble88 👋

    A warm welcome to our Community Forums and thanks for your post. 

    I am sorry to hear you have been charged despite returning your equipment.

    Please don't worry, I will be more than happy to assist you further.

    Will pop you a PM 📩 now and we can take it from there.

    Hope to hear from you soon.