My contract runs out shortly and I cannot get anyone on retentions who can understand me, nor I them! They can't even understand me when I give them a letter from my memorable word. I also cannot access the main VM website so can't even try to chat online about this. I want to leave!
Could someone from Virgin PLEASE send me a PM so I can get this sorted? The phone support is hopeless for me.
Hi Timbo78, thank you for your post.
We're sorry to hear about the poor experience you've had and that you're thinking of leaving us 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
If anyone can actually help me with this, please do. The UK call centre needs to contact me by 5pm today. Not the overseas call centre. I get Indian scammers "from Virgin" on a weekly basis. All I want to do is leave. I did want to try to negotiate a new contract but the amount of hassle I have had over this in the last 24 hours has made my mind up. I want a UK call centre retentions call to cancel my services. Nobody else.
So that's that then. 16 years a customer and I was paying half the bill before then, from day one of Virgin Media and before that NTL etc, and I'm off because I can't get to talk to retentions in the UK. Daniel_Et did what he can but my new contract would be more than my old one, so it's time to go. A sad day really.
My current package is £100 and a few pence. After giving my notice and wishing to end my services on January 11th, when my contract expires, I've been sent an email telling me my next bill be £135 AND THEN I am being caned for another £131 in January! This is ridiculous. I'm also told I have an ongoing "new package" of £29 a month! What the hell is going on?
I would just cancel the payment and let them try to take you to court.
It's standard practice for billing to continue upto the date when your services are disconnected, and for a final bill to then be produced to take account of the period of unused service.
If that billing period staggers the loss of any time-limited discounts, it will be for a higher amount than your previous bills.
A minimum of 30days notice is required for all disconnections, so if you've given that notice today - your services will remain live until on/around January 16th.
