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Mariposa1971's avatar
Mariposa1971
Joining in
1 year ago

Restricting access

Can anyone help - Virgin keep restricting access - I am up to date with all bills and pay by DD. Whenever we call it takes so long to get the issue sorted and no one can give the reason ? How can Virgin be considered a viable utility when they restrict access without notice 

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  • Alex_RM's avatar
    Alex_RM
    Forum Team (Retired)
    1 year ago

    Hi Mariposa1971,

    Thanks for posting and welcome to our community 😊

    We're sorry to hear there's been some confusion with the account and the billing. So I can get a few more details from you, I've popped you over a private message.

    Alex_Rm