Hi, Please can someone advise me where I can respond to a VM letter I have received "Just keeping you in the loop" which details the upcoming changes to my existing account.
Unfortunately they have provided me with totally wrong information which I need to urgently speak to them about.
If they put an address at the top of the letter I'd respond to that. Make it recorded delivery if I were you, as they can get forgetful....
My apologies if I didn't make it clear for everyone that my issue was solved. But I assumed others could see the posts from a private helper. Yes I received another letter from VM giving me the correct account information. Many thanks for all the help you all who gave it to me.
Thank you both. Yes, of course there is no return address provided. Why do they make it so difficult to speak to someone! It is so annoying when customers need to contact them.
Forum TeamHi BEF,
Thank you for your post. We're very sorry for any letter you have received with incorrect information on.
I will private message you now to confirm your details so we can look into this.
^Martin
