Forum Discussion

ALANcoxyy's avatar
ALANcoxyy
Joining in
2 months ago

Reset Email not being received

I am unable to reset my password via the 'forgotten password' option on my virgin media.  The email never reaches my inbox. Please Help, 

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 months ago

    Hello ALANcoxyy,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account and not receiving the reset emails that have been requested. Have you checked your junk and spam folders as the emails can sometimes find their way into those folders. If you haven't please try to use the link one more time to see if the mails arrive there. If you have tried that let us know and we can get this looked into further from here.

    Kind Regards,

    Steven_L

    • ALANcoxyy's avatar
      ALANcoxyy
      Joining in
      2 months ago

      Hi, 

      I have tried this many time and still no luck unfortunately. please help. 

      Alan  

      • Steven_L's avatar
        Steven_L
        Forum Team
        2 months ago

        Thanks for coming back to us Alan and for letting us know that you have tried to reset your email password. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
        Kind Regards,
        Steven_L