jackoroo
6 months agoJoining in
Renewed Contract online. Virgin not honoring the contract.
On July 8th, I renewed my Virgin Media contract online, clearly receiving an email confirmation with a copy of the new contract outlining a monthly fee of £79. Yet, my subsequent bill shockingly totaled £131. When I contacted Virgin Media, I was met with confusion and told that they have no record of this new contract, insisting I pay the inflated £131 rate.
This situation is utterly unacceptable. I have a valid contract in hand that explicitly states the agreed amount of £79. It's outrageous that Virgin Media is attempting to charge me more, despite the clear evidence of our agreement. This is not just a matter of miscommunication—it's a breach of contract. Does Virgin Media no longer honor contracts they provide?