Forum Discussion

ChelleRobertson's avatar
4 months ago

Renewal order not showing

My original 18 month contract was up. Through the website I did a renewal order and received the contract documents and confirmation emails to support this. This was a like for like renewal at a new price.This was on 14th October. On 24th October I got an email to say my Netflix was changed from Standard to Standard with Ads. This was not what was on my supporting email confirmation. So upon contacting through the live chat this morning I am being told there is no new package on my account, despite me having all the order number and confirmations of it all. I am losing the will on the live chat with their copy/paste typing and need to speak to someone to deal with this. Any suggestions?

  • Hi ChelleRobertson

    Thank you for your post and welcome to our community. 

    I'm sorry to hear you've had some conflicting information regarding the new deal and if this has been applied to the account.

    I'll send you a private message now so I can take a closer look at what's happened.

    Please look out for the envelope in the top right of the page and pop back to me when you can.