Renewal contract not activated
I renewed a contract for my mother on 4 January but for some reason it was not activated and she is now out of contract. I received emails to confirm the new price of £67 but then received a bill for £107 due to the non activation. I have raised this via the chatbox facility and eventually after a number of days was told they would honour the agreed price. However the contract price would state £83 but a refund would be applied to take it down each month to the agreed price. The contract papers mention £83 but no reference to the agreed refund.
Is there anyway to speak to someone to confirm that the new price will be as agreed? My mum is a widow in her late 70s and cannot afford the extra costs or the stress of trying to sort these things out.
You're welcome PJM72
If you've any further concerns. then we can double-check this for you if you want on our side.
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