I've accepted a renewal offer on the website and received an email confirmation of the order no material change, just renewing the same package for 18months, and adding Sky UHD package. I assumed activation would be pretty much immediate but no update since, not even a date
The website still keeps saying that my contract is up for renewal, so it's not even updated.
Is this normal?
Forum TeamHi Cerbot
Welcome to our community forums and thank you for your first post. Sorry to hear you have not had an update since your renewal. We can understand the confusion caused and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
Thanks - replied again. Would have been easier to just ask for all info in one message.
Thanks - I've been promptly responding to all private messages, but in spite of number of them, there has been zero help so far, so I am mentioning it here to get your attention again.
Hi Cerbot I have the same issue currently and it seems that many do I renewed on the 11th October via online renewal offer and they are saying it was not accepted and can not match the price (despite receiving all the documents). I have renewed again today and received the same documents but my account is still asking me to renew.
I have put in a complaint today with online chat but have not even received an email confirmation of the complaint. So will be taking it further if its not sorted this week.
Forum TeamHi rach1985,
Welcome to our community forums and sorry to hear you may be experiencing similar issues with your new contract agreement. We can understand the frustration caused and we want to best help. Generally, you can track the progress of your complaint here Additionally, it can take a while for online deals to be processed by our back office team. We can see you very recently contacted our team on this. Were they able to best advise?
Thanks,
Hi,
In light of the prior post, can you please confirm that I won't have the same issue? I cannot wait for two weeks only to find out that VM decided to renege on the contract.
Thanks
Same renewed mine on Tuesday , got the pre contract details but no new contract , and the app are still showing my old contract and price , said it would take 24hrs then 48hrs and now this morning on twitter it could take several days to be updated.
So there's an update
On the plus side, it went through today so that's a little over a week.
On the minus side, they tried to overcharge me and change the terms. Instead of Netflix Premium, they switched me to Netflix Standard with ads. So I'm definitely going to raise a complaint about that.
Forum TeamHey Cerbot, thank you for reaching out and I am sorry to hear about the Netflix issue.
I can see you are in PM with my colleague currently, please do please send any further questions to her,
