Forum Discussion

Coye's avatar
Coye
On our wavelength
18 days ago

registered device Virgin Tv Go (Trial)

I have a new desktop pc windows 11 and fully up to date the other day i logged onto virgin tv go on my desktop pc , watched a channel after 2 hours i logged out by the way i did save the cookie data relating to virgin tv so when i logged on again it would recognize my desktop and browser without registering device but that was not the case it wanted to register again which i did will all the data saved the next day logged in again same issue register device that is three times now i have a couple more to go then i need to phone up to get it reset this is annoying it works great  but the registering of a new device is becoming a pain in the ass what is the point in this the only this does not happen if i leave the pc on and the web browser open 24/7 , If you have a solution please let me know failing that its getting binned its useless so once i reached my max device registration its back to phoning up I feel like i have a trial version sorry to say this is so annoying plus the fact your waiting a long time on the phone just to get it reset why bother then i will be phoning again and again every time it reaches max device registrations.

 

 

[mod edit - title changed for clarity]

  • Hi Coye, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your device remaining registered. This can sometimes happen depending on the automatic browser settings you may have selected. It's worth checking your browser for any extensions that may be active. 

    Are you needing your devices reset again? If so, pop back and let us know so we can do this for you. 

    Many thanks, 

  • Coye's avatar
    Coye
    On our wavelength

    I have no extensions , what is the point on a reset  , as i will be back to square one , spending countless time on the phone for reset , then i will be back on the phone again again again to get a reset funny the sky sports app works flawlessly so no i don't want a reset i want this issue looked into im sure if my direct debit to virgin media had an issue you will be onto me to fix it !    

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team

      Hi Coye, thank you for your response. We can reset the devices from here.

      In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel