NCav08
2 years agoJoining in
REFUND Required - Overcharge
Hi All,
I agreed a new package deal with Virgin Media at the start of this year.
I have just realised that despite the new agreement they have been overcharging since the outset of the new contract. Overcharges are equal to £222.
I have just got off the phone with customer support. They admit they have overcharged me and sent me the agreement confirming the correct amount, but they are saying they can't refund the amount AND can't guarantee it won't happen again next month!!
Does anyone have any tips on how to resolve this without going down the Ombudsman and Small Claims route, please??
I'd like to raise a complaint but their site is down - how are these lot a successful business!!
Thanks in advance 🙂