Forum Discussion

Mick-57's avatar
Mick-57
Tuning in
2 years ago

Refer a friend Alkamio????? WHY have an outside agent? not had bonus paid its just a scam

Virgin Media, I will be making a complaint to Ofcom for your false advertising and total misrepresentation of the refer a friend scheme. I refererred a Friend to you Virgin Media, we both did exactly what was meant to be done she  signed a contract with you VIRGIN MEDIA, 3rd September and had her bundle installed 16th September. I contacted you when not heard anything from you in October via What app, you got back to me the following day, to tell me its nothing to do with Virgin Media, its to do with your Partner Alkamio. That we have to wait 60 days before they will contact us with the £50 referral cash.  Contacted them on day 62, as had not heard anything, they told me it wasnt registered,  and now after going back and forth and them dragging their feet to hold back this payment to us both, email number 16 today says, it is down to you VIrgin Media. And wait another 3 months. So get your finger out you have 7 days to check your records, and credit it to mine and my friends accounts. 

Anita (Aklamio)

Nov 21, 2023, 11:32 GMT+1

Dear Mick,
 
Thank you so much for your response and the details.
 
We have created a Support Request for you and your friend and will forward it to our partner - Virgin Media.

Virgin Media usually needs around 10-12 weeks to verify the request. Therefore, we kindly ask you for some patience. We have no influence on the time that our partner needs to verify the request and associated order.
 
You will be notified as soon as we receive feedback from our partner. 
 
Thank you for your understanding and patience.
 
We wish you a nice day!
Kind regards,

Anita
Customer Support

Aklamio GmbH

Are they and you having a laugh??????    Whats the point of having them??? as we contacted Virgin Media to refer a friend, whos contract is with Virgin Media  then the service is installed by Virgin Media, and the bills are paid to Virgin Media, Were does Aklomio come into, except to stop anyone getting paid any refer a friend payment. would it not be easier and simpler, to me refering a friend to you, service gets installed, when friend pays first bill, £50 referal money is then credited to my friend and My accounts. Whats the point in this other Company. to me this is just a scam, and I wont be refering anyone else to Virgin Media. 

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    2 years ago

    Hi Mick-57,

    Thanks for posting and welcome to our community 🙂

    Sorry to hear you're waiting on a refer a friend credit, can you confirm that the correct process was followed initially, and your friend was referred via this link

    Alex_Rm

    • Mick-57's avatar
      Mick-57
      Tuning in
      2 years ago

      Hi Alex,

             All the procedure was followed  fully, yes my friend was refered through the link I shared with her, she signed agreements and it was installed 13 days later. This outside firm Alkomio, is getting Virgin media a bad reputation by just dragging their feet, and trying their best not to give people who have referred friends in all good faith, their refferal award, and that smacks of false advertising, which is in Virgin Media's name, not Alkomio  thats who we have our contracts with, I should just refer my friend, she gets her service, she pays her first bill, then both her and myself get our Virgin Media accounts credited £50. Not this long winded joke with another company involved. I havw waited over 12 weeks now, so why does it take another 10--12 weeks to get Virgin Media to say yes they have a contract with us. Alkomio with probably come up with yet another excuse not to pay out then. 

      Mick

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        2 years ago

        I understand its frustrating, what have they told you its taking so long for? 

        Have you tried to contact them on virgin-media@aklamio.com? If so what have they advised you? Cheers 

  • Mick-57's avatar
    Mick-57
    Tuning in
    2 years ago

    Hi Matt, 

     In answer to you question yes I have contacted them NUMEROUS TIMES. I refer you to my first posting of this, to which I copy and pasted my 16th EMAIL between myself and Aklamio. And this was the last one I had.  For you attention here it is re copied and pasted so the buck has been passed back to Virgin Media to keep us waiting for our £50 referral. I have been with Virgin Media over 20 years hence my blueyonder email address. And I will never refer a friend again,  this has made me seriously start thinking about my account with Virgin Media too. I am so fed up and disillusioned with this charade. And false advertising. 

    Mick

     

    Anita (Aklamio)

    Nov 21, 2023, 11:32 GMT+1

    Dear Mick,
     
    Thank you so much for your response and the details.
     
    We have created a Support Request for you and your friend and will forward it to our partner - Virgin Media.

    Virgin Media usually needs around 10-12 weeks to verify the request. Therefore, we kindly ask you for some patience. We have no influence on the time that our partner needs to verify the request and associated order.
     
    You will be notified as soon as we receive feedback from our partner. 
     
    Thank you for your understanding and patience.
     
    We wish you a nice day!
    Kind regards,

    Anita
    Customer Support

    [REMOVED]

    [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

     

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      2 years ago

      Hi Mick-57 👋

      Thanks for confirming that. I completely understand the frustration that this process is causing. We've used our Partner, Aklamio, for several years to run the overall Refer-a-Friend scheme.

      We send daily updates to Aklamio, confirming any eligible orders. Please be aware, that we do not have access to Aklamio's system, so cannot update these directly. Any payouts, or issues relating to payouts are directly with Aklamio.

      The timeframe for a reward payout begins once the cooling-off period for Virgin Media services has expired. You can read more on our Refer-a-Friend scheme, here.

      Unfortunately, our Customer Service Teams, and Forum Team are unable to credit your account for this scheme as the payout is decided and processed directly with Aklamio.

      If you have any disputes regarding the timeframes or scheme itself, please contact Aklamio directly, on either of the below options:

      📞 Call: 020 4586 6000
      ✉ Email: virgin-media@aklamio.com

      Thanks,

      • Mick-57's avatar
        Mick-57
        Tuning in
        2 years ago

        Hi Reece,

                         Thanks for your comments and especially  the comment 

          We send daily updates to Aklamio, confirming any eligible orders. Please be aware, that we do not have access to Aklamio's system, so cannot update these directly. Any payouts, or issues relating to payouts are directly with Aklamio.   Alkamio comment was that you took 10-12 weeks not daily. So if you verify it Daily, they should have contacted my friend and I on 22nd November, as they stated that they contacted Virgin Media on the 21st November., but now December 1st ( 3 months after my friend signed her contract ) and we have still not had our referal award. 

  • Mick-57's avatar
    Mick-57
    Tuning in
    2 years ago

    Hi, 

    Many thanks for your good advice, I raised a formal complaint with VM  2 days ago, still not had any reply from it. Upshot I have given them a final 7 days formal notice then will progress it further. As you say I am just wasting my time on here with VM. Thanks

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      2 years ago

      Hey Mick-57, thank you for reaching out and I am so sorry to hear about this.

      With these offers we have no control over it we use our partners Alkamio and they look after this from start to finish.

      If everything has been done correctly and the person you recommended clicked the link which was sent to them the credit should get added on without any issues.

      If you have raised a complaint about this it can take the team 28 days to reach out you can find out more about this here. Cheers

      • Mick-57's avatar
        Mick-57
        Tuning in
        2 years ago

        Hi, 

        thanks for repeating all what’s already been said. I am just acknowledging your message. I am not bothing repeating myself yet again by replying.