surferpingu
11 months agoTuning in
Recontracted in Feb but offered to recontract last week
I had an email offering me a deal on recontracting on 3 Feb and clicked through the link to do this on 7 Feb. I received emails with the order documents and the order summary almost immediately, checking that there wasn't any other actions required from me within the emails; there were not.
However I've received and email on 13 March and today (20 March) saying that my contract runs out on 21 April. The emails also offered me a recontract offer of a fixed price until 31 March 2025.
On logging into My Virgin Media app, and eventually finding where I can view my contract, I do not see any contact relating to the renewal I did in February.
How do I go about getting this resolved?