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caragiles7's avatar
caragiles7
Just joined
12 hours ago

Received letter with a cheque refund from Virgin but not my account

I have received a letter to my home address, with a virgin account number with a cheque refund enclosed, but I do not have a Virgin Account. The name at the top of the letter is addressed to my ex brother in-law. Has he fraudulently used my address for a Virgin Account of some kind? 

1 Reply

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    9 hours ago

    Hey caragiles7, thank you for reaching out and we are sorry to hear about your cheque issue, also a warm welcome to the community.

    To confirm have you had a virgin services in your house or have you just got this random letter with a cheque in it?