TomF92
7 months agoTuning in
received a cheque under different virgin account number
hi there
after a failed home move in June, virgin moved my broadband back to my 'old' address before it was disconnected and I've now left virgin.
I've since recieved a cheque in the post, it doesn't say what the cheque is for. it's my name and new address on the cheque letter, but a different virgin account number to what I've known over the years. Is this because virgin would have created a new account if the move to my new address had been successful? It's a bit concerning recieving documents with a different account number to what you've always known, I was told the 'new' account was cancelled after the failed move.
thanks