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Martin342's avatar
Martin342
Tuning in
1 year ago

Re: Wrongful charges

For four months now Virgin Media have been attempting to steal money from me for a service I do not nor never have had via Virgin Media.

It started in December 2023 and through myriad emails and complaints from me I thought that at the end of last month the issue had been resolved. “Why?” you might ask. Answer, simply because I received an email from VM and also a letter (26/3) telling me that the non existent service they had been charging me for had been removed from my account and no further charges would be raised in connection thereto.

Tell that to Virgin Media Billing Services who for the 5th month running have tried yet again this month to raise a charge and create yet another theft. To all Virgin Customers I would simply say do not trust Virgin Media Billing Services at all. Vigorously check your monthly bills. 

The Post Office is currently being slated for its treatment of its sub postmasters over Horizon. In my book Virgin Media Billing Services are no better in the way they treat their customers. For the 5 month in a row I have had to raise a formal complaint, copying in the CEO but alas at the moment nothing seems to change despite whatever they may say to me via email or indeed formal correspondence. Indeed their actions are a direct contradiction of their comments to me.

I ask again via this forum just how many of us are there that Virgin Media Billing Services are overcharging for non existant services, and just how long are they going to try and continue to do so illegally.

I’m at 5 months and counting. Can anybody better that?!!

5 Replies

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  • Martin342's avatar
    Martin342
    Tuning in
    1 year ago

    aha! Another customer facing seemingly fraudulent charges from Virgin Media Billing Services. They have been and still try to do this to me for 5 months now and I don’t even have the service they are trying to charge me for. My advice is raise a formal complaint, copy in their CEO, cancel your direct debit (as I have done) and make manual payments of what you believe to be the correct sum. Officially bottom of the list of Media Service providers for customer service it’s pretty easy to see why. They’re absolutely shocking.

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team (Retired)
      1 year ago

      Hi there Martin342 

      Thank you for popping back to us, we have been chatting via a PM, if you do need us to take another look at all please do pop back to me and I'll be happy to check again. 

      • Martin342's avatar
        Martin342
        Tuning in
        1 year ago

        Hi Ashleigh, I can’t stress enough how angry I am with Virgin Media Billing Services. I have a letter from Virgin Media dated 26/3/24. It tells me that the rogue Netflix service that I have never had has been removed from my account and steps taken to assure that no future rogue charges for Netflix streaming service would be raised on my account(note the date of the letter!). It also confirmed the number of credits I have received to correct the situation. Why then does a further charge appear on my April bill and why do Virgin Media Billing Services claim there has been an underpayment on my account. Nothing could be further from the truth. I even have an email from Virgin Media in late March. It’s headed “Your Netflix Account has been removed”, so I ask again, why then does a further charge appear on my April bill? 
        From reading posts on this forum it seems pretty clear that I am not alone, yet nothing appears to happen. Virgin Media Billing Services seem to be acting independently of the rest of the organisation and the fact that I have a letter and an email telling me that steps have been taken to eliminate the rogue service and charge from my account takes this matter to a more serious level. Virgin Media Billing Services actions are at odds with the content of the correspondence I have. That to me makes it an active attempt at theft. That I cannot let go without response. I am now actively seeking to publicise the seemingly fraudulent activities of Virgin Media Services and ensuring that as many directors and head of Virgin Media Services departments as I can contact are made aware of the shocking performance of Virgin Media Billing Services. 
        I will manually pay the £43.52 charge which I accept but most certainly will not be paying the £54 plus that Virgin Media Billing Services have billed me for.