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Lionhart127's avatar
Lionhart127
Tuning in
6 months ago

Re: VM can NOT be trusted!

I posted this in the wrong section. Under Tech. I have only just found this forum section. Repeated:- 

VM Forum Message 11/11/2024

I have been with VM since May 2023. The contract was for 18 months and the PDF contract document clearly stated this and runs out 16 November 2024. I recently found out on my VM accounts page, and it says there is 8 months contract left? Obviously VM changed the contract without my knowledge, no email notification or letter, nothing. So VM has broken the terms of my contract? From 16 November 2024, there will be a massive increase from £40.80 pm to £85.95pm! That is a increase of just over 110%! If that is not a rip-off, then I don't know what is! This is just for broadband and landline phone only. I could negotiate a better deal with VM, but I do not trust VM. The service has not been very reliable and have had several outages including the phone. The broadband speed falls well short of what I should get, 35% to 45% less. I don't trust VM's own speed checker, it shows a lot higher speed than other speed checkers. I am very angry with VM. Still waiting for a phone call from them, there not interested. VM are cheats, not much better than scammers, and are NOT to be trusted. My contract will end, and I will have to look for another broadband supplier. Bye bye Richard Branson!

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  • Lionhart127's avatar
    Lionhart127
    Tuning in
    6 months ago

    Just to add. I did contact VM last week on their complaints message and asked them to phone me urgently, but nothing so far. They probably think I have already made up my mind to leave VM. I am not phoning them as the last time I phoned over an outage, they took over 40 minutes to reply and I had extreme problems understanding them because of there strong ethnic accent, and also crackly phone line. 

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      6 months ago

      Hi Lionhart127 

      Thanks for posting and welcome to the community.

      Sorry to hear you've got a dispute over the contract length and also any issues with the speeds. It does state in our code of practice here - virg.in/comcop we do aim to be in touch within 28 days with a resolution to your case.

      The best way to measure your speeds is, if you go to https://www.samknows.com/products/realspeed connect via a laptop/PC and do a wired speedtest with only that device connected. 

      I will send you a PM now to investigate the contract dispute.