Forum Discussion

Tan2's avatar
Tan2
Joining in
2 years ago

Re: Someone else logged into my netflix app

Hi I am also having this issue unknown profiles on my Netflix 

5 Replies

Sort By
  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey Tan2,

    Welcome to the Community Forums and thanks for the post.

    Sorry to hear you have been having this issue, can you confirm if you have spoken to Netflix regarding this at all?

    Joe

    • Tan2's avatar
      Tan2
      Joining in
      2 years ago

      I can’t contact Netflix as my Netflix is through virgin as part of the ultimate package 

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        2 years ago

        You can still contact Netflix as they will access to your account details. 

        To confirm, is this through the channel or the app?

        ^Martin

  • Tan2's avatar
    Tan2
    Joining in
    2 years ago

    I don’t have an account with Netflix just Netflix through virgin 

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Even know you have Netflix through us we are just the middle person.

      You still do have an account with them and can contact them with your login.

      We just act as the middle person for you that's all.