Hi.
I too have the same problem on my adult daughters account and my account. The app never updated payments I made online and over phone - weeks ago. 2 of the payments were over 2 weeks ago - still not showing as paid on App.
Still shows 2 months bill at top.
Useless App. Also you can't make a payment on the App
Forum TeamHi Avfc1874,
Thanks for posting and welcome to our community 😊
Sorry to hear you're having some issues with the app, can you confirm if you've tried uninstalling and reinstalling?
Alex_Rm
Hi.
Yes I have Uninstalled and Reinstalled My Virgin Media App. And the strange thing is, when I click on the App Icon after uninstalling/reinstalling, it takes me straight into my account, without having to enter username & password. And nothing has changed. Same screens. No record of my recent payments.
Forum TeamSo I can get a few more details for you, I've popped you over a private message.
Alex_Rm
Direct Debits are always best.
