Re: Outstanding balance on account

Have received an email from you stating that I have an outstanding balance on my account. My direct debit goes out on the 11th of every month. My bank account says it went out and I can't see any non payment of the amount on my Virgin account. Tried to phone you but I can't get through to a person as your excruciating telephone process wouldn't recognise my password and your online help is not helpful and now I can't get into my account...I've got to the point where I'm ready to cancel my account