Hi .
I have this same problem .
I only received pre-contract nothing else . I make order on 24/03/2024 and still didn't receive any think . I did try contact virgin media costumer service but they just hang out on me . Is any one can help me .
Forum TeamThanks for reaching out to us modygowa and a very warm welcome to our Community Forums!
Sorry to hear of the lack of welcome E-Mail received.
Sadly we won't be able to re-generate this for you, but we can offer you documentation from the account that will provide you with the vital information you'd need - such as Area Reference number and Account number.
Check out the envelope in the top right hand corner for a private message from me.
Thanks,
David_Bn
