Re: I made a manual payment for my bill before due date, but the DD was still taken. How do i get a refund?
Hi Steven,
A similar thing has happened to me. I received my final bill/closing bill amount online and as im closing my broadband/leaving virgin media. As the requested amount had not been taken by direct debit for quite a while i paid the full amount with my bank card but ive also had the same amount taken by direct debit and i dont know how to get this amount back of £29.74 that ive now been double charged. I also dont know if i should cancel my direct debit to prevent any more money being taken by accident or if i need to leave this direct debit alone so my money can be returned. My router equipment has been returned.
Please help as i really could do with this money because cost of living times are tight. I can discuss more via DM if needed.
kind regards
MB2024