I have an LPA for my mum who is a Virgin Media account holder. I have an LPA online account so can give access to Virgin Media. However, which telephone number should I call in order to give the access code they need to view a digital copy of the LPA.
Thanks in advance.
Forum TeamHi Fiona312,
Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community.
We can certainly get things checked out for you however I will need to confirm some information with you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
Hi, I posted on Monday that I need to register a LPOA for my mum and was hoping you would DM me please.
Thanks
Forum TeamHey Zanderman, thank you for reaching out and I am sorry to hear this.
If you need to tell us that you have given power of attorney to a friend or family member, or if you are the friend or family member of someone who has given you power of attorney, you can let us know by sending a copy of the official power of attorney document to us via post or email. Alternatively, you can contact us by phone, Text Relay or Video Relay as depending on the type of power of attorney you have been granted we may be able to validate your status immediately.
Our postal* address is:
Virgin Media House Chief Executive Team Concord Business Park Threapwood Road Wythenshaw Manchester M220EY
Our email address is
*We recommend that you send us the original documents to us using a recorded delivery. We will return the documents to you once we have received them and we’ll send a confirmation letter to you within 48 hours, though it may take a few days to arrive.
Thanks,
Forum TeamHi Fiona312,
Thanks for coming back to me via private message and updating me with the information I needed.
I have filled out our internal form now to confirm the LPA. This will go directly to our CEO's team who will action this on the account. It usually takes up to 72 hours.
If you have any further issues, please feel free to come back to me here 🙂
Thanks,
Kath
Thank you so much.
Will I get confirmation once the LPA has been registered on my mum's account?
Regards
Fiona
Forum TeamHi Fiona,
Being 100% honest, I would think so but I don't know for sure.
I have saved this thread though and will check the account on Wednesday to ensure it's been registered. I'll pop back to you to confirm then so you know either way 🙂
Thanks,
Forum TeamHi calhawes,
Welcome to our community forums and thank you for our first post.
Thank you for getting in contact with us regarding the Power of Attorney. Are you able to further expand on the exact issues you are facing so we can best help. You may also find the following link useful under the tab "Power of Attorney" https://www.virginmedia.com/help/accessibility
Thanks,
I have the exact same question. My Dad is receiving end of life care and I have an online power of attorney account set up. I would like to register my POA with Virgin Media electronically via a digital access code. Would you be able to message me to let me know the information you need? Many thanks.
Forum TeamHello Icsucr
Thank you for posting on the forum in regards to adding the Power Of Attorney to your fathers account, we're happy to help with this and welcome to the community.
I will send you a Private Message to get some more details from you, keep an eye out when signed into the forums for the purple envelope in the top right.
Rob
I would like to make the same request for my father's Virgin account.
Forum TeamHello RobNic.
Thank you very much for joining our Community.
I can happily help with this for you. I can imagine it must be a very stressful time right now for you, So I would like to get this arranged as quickly as possible.
If you don't mind, I will need to send you a private message to take some details from you.
If you can check your envelope at the top right of your screen that would be great.
Regards
Gareth_L
Hiya,
I have exactly the same request as the others - how do I setup the LPA - I have a digital LPA online in place.
I would like to register my POA with Virgin Media electronically via a digital access code.
Thanks
I have a LPA for my mum and she wants me to register it on her account. I dont want to send a copy of the form as it is not readily available. I would like to submit my LPA entitlement using the online verification code system provided by .gov.uk
I see from previous comments that this is possible and relatively quick to sort.
Could somebody please contact me so that I can get this sorted ASAP:.
Thank you
Forum TeamHey Baldboro,, thank you for reaching out and I am sorry to hear this.
You can do this a few ways.
If you need to tell us that you have given power of attorney to a friend or family member, or if you are the friend or family member of someone who has given you power of attorney, you can let us know by sending a copy of the official power of attorney document to us via post or email. Alternatively, you can contact us by phone, Text Relay or Video Relay as depending on the type of power of attorney you have been granted we may be able to validate your status immediately.
Our postal* address is:
Virgin Media House Chief Executive Team Concord Business Park Threapwood Road Wythenshaw Manchester M220EY
Our email address is
*We recommend that you send us the original documents to us using a recorded delivery. We will return the documents to you once we have received them and we’ll send a confirmation letter to you within 48 hours, though it may take a few days to arrive.
If you are looking to do it via the government website please find the link here for information on this
https://www.gov.uk/use-lasting-power-of-attorney. Cheers
Thanks for repeating the earlier standard responses and for the link to the LPA website.
I am, aware how the system works and have an LPA code to give Virgin. I just need to know how?
You mention phone? Could you provide a number as none of the options available on your automated system allow me to do this.
Numerous people have done this on this thread via PM, can we not do the same?
Hi Baldboro
The email address that Matthew_ML posted in his reply to you won't show in the thread because the forum systems automatically delete it.
However you will be able to see it if you go to the following page https://www.virginmedia.com/help/accessibility
and scroll down to the following section
Extra Support & Services
Power of Attorney and other Court Appointed Third Party Account Management
There's a walk through about registering for LPA via the government site on the following post
