I've got the same issue. Online under change package help and support, there is an option 'cancel or downgrade' that takes you to this page: https://www.virginmedia.com/help/leaving where there is no option to downgrade except by phoning Virgin. As BenH1970 found it doesn't seem to be possible to downgrade online.
Hi BaH 👋
Thanks for posting, and welcome to the Forums.
I'm sorry to hear you're experiencing a problem when trying to downgrade your package. For clarity, are you able to make changes to your package when checking, here?
If this part of the site does not allow you to do so, please let us know and we'll raise the issue with the online option to the relevant team 🙂
Thanks,
Your link takes me to the page where there are options for managing my account but upgrades and offers does not give options for downgrading and the help and support option is as I've described above. The downgrade element disappears and there is no way to downgrade online. The only way is by phoning Virgin.
Forum TeamSorry to hear this BaH
We'll raise this at our side to see if there is an issue or if this service has been removed or is not an option for you for the service you're on.
If you are unhappy with your current package deal and would like to discuss downgrading or your available options, please do consider giving us a call on 0345 454 1111 / 150 or via SMS WhatsApp on 07305 327 112 our team will be more than happy to perform a package review for you. They will ensure that you're on the best possible deal for your package.
Alternatively, you can also live chat with us from your online account and the team there can also discuss your package. Please bear in mind on our messenger support, the response will not be instant, but our team will get back to you.
