Sorry to hear this BaH
We'll raise this at our side to see if there is an issue or if this service has been removed or is not an option for you for the service you're on.
If you are unhappy with your current package deal and would like to discuss downgrading or your available options, please do consider giving us a call on 0345 454 1111 / 150 or via SMS WhatsApp on 07305 327 112 our team will be more than happy to perform a package review for you. They will ensure that you're on the best possible deal for your package.
Alternatively, you can also live chat with us from your online account and the team there can also discuss your package. Please bear in mind on our messenger support, the response will not be instant, but our team will get back to you.