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char_C07's avatar
char_C07
Joining in
2 years ago

Re: Engineer didn't show

I had an engineer not show up and it's taken me weeks to try and get someone. Is there a direct tel number for engineer support? They actually messaged to say they were on their way, then didn't appear!

 

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi char_C07 👋.

    Thanks for reaching out to us and welcome to the Community Forums. Apologies for the engineer not coming to your home as booked, while we do not have a direct line for customers to reach out to them, we would need to look into this further. Please join me for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina