Nap1815
2 years agoJoining in
Re: Contract expiry downgrade
I've had the same problem - my broadband contract is coming to an end, and I wanted to move to a new contract with a cheaper monthly payment (and accept a slower speed). I managed to get through to the call centre, but the person told me there was no option to downgrade - only to upgrade, at an increased monthly payment. They told me to go via the Virgin website, but again all i had the option for under 'Change my Package' was the option to upgrade for a higher monthly payment. I'm not very happy!!