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Nap1815's avatar
Nap1815
Joining in
2 years ago

Re: Contract expiry downgrade

I've had the same problem - my broadband contract is coming to an end, and I wanted to move to a new contract with a cheaper monthly payment (and accept a slower speed). I managed to get through to the call centre, but the person told me there was no option to downgrade - only to upgrade, at an increased monthly payment. They told me to go via the Virgin website, but again all i had the option for under 'Change my Package' was the option to upgrade for a higher monthly payment. I'm not very happy!!

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Nap1815 

    Welcome back to our community forums and sorry to hear you have had a similar experience when trying to change your package. I can assure you, our team will do their best to find the best-suited package for you. You can find some great alternative packages here https://www.virginmedia.com/existing-customer-deals You can also discuss alternative packages with our team on 0345 454 1111 

    Thanks,

    • Nap1815's avatar
      Nap1815
      Joining in
      2 years ago

      I navigated to the link you sent @Akua_A , but it just takes me to the 'Change your Package' area and only offers *upgrading* from M350 to M500 or Gig1, whihc both cost more that my current deal. That's not what I want - I want to be able to move to a *cheaper* deal!

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    Nap1815 

    You will need to call in to renegotiate your package. What you want to achieve, can't be done via this forum. It's possible that the bundle you are on is sufficiently discounted, that alternatives are not as cost-effective - but you'll only be sure by calling back and speaking to someone else.