Hi BillRawles,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear there is a late payment on your credit file that you were previously unaware of. There should be a section relating to your Virgin Media on your credit report and it will show if the late payment notice is from us.
If it is, the quickest way to get this looked at is to raise a dispute directly with the credit referencing agency. They will send the information to us and we will take a look at this, correct anything that needs correcting and we then send the updates directly back.
If you would prefer to raise this directly with us then in order for us to investigate this and look at things, we would need a bit more information from you. Please send a copy of your credit file to us along with the following information:
- ➡ Virgin Media account number
- ➡ Full name
- ➡ Contact number
- ➡ Account address
- ➡ The company that you used to view your credit file
- ➡ Any specific details related to the credit file enquiry.
Once the team have this information, they will investigate and action any amendments within the next 14 days of receiving your email. You can send this to the following email address: creditfileamendments@virginmedia.co.uk.
Keep us posted on how things go.
Thanks,