Forum Discussion

Jobe2's avatar
Jobe2
Joining in
7 months ago

Re cabling

Hi, had engineer come out about intermittent broadband speed checked hub and internal connections and he said we have a problem with external cable from green box. Had a txt message saying work would be carried out 11th July nobody came to do the work. Finally managed to speak to someone on messenger who now is telling me to buy my own cable Rg11 because we need 90 meters and they don't supply 90 meters. Got a engineer booked for the 16th July but not sure what he can do? Anyone else experienced this problem.

Many thanks 

  • goslow's avatar
    goslow
    Alessandro Volta
    7 months ago

    External cabling work is often handed out to cabling sub-contractors by VM. It is a regular source of complaint on the forum.

    Once the work is allocated, VM seems to have little/no contact with the contractor. Any dates given out for the work cannot truly be relied on. Often the dates are just automatically generated.

  • David_Bn's avatar
    David_Bn
    Forum Team
    7 months ago

    Thanks for reaching out to us Jobe2, and a very warm welcome to our Community Forums!

    Sorry to hear of the issues with the connection, caused by the external cabling.

    Do please keep us updated with the progress made with the advised booking in of the appointment on 16/07/24 and we'll be on hand to offer further assistance beyond the visit if required.

    Thanks,

    David_Bn