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alchats14's avatar
alchats14
On our wavelength
2 years ago

Re: Billing wrong

Still waiting for my call back from last Friday to see if they’ve managed to fix their screw up! Charged me over double what my contract states, and bill is still wrong for this month!! WHERES MY REFUND OR CREDIT?! Virgin media are scammers. Customer of 5 years and being taken for a mug! Don’t use Virgin people, take your custom elsewhere!

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    I'm so sorry to hear the team did not call back alchats14 

    I'm going to pop you a private message so we can take a closer look into this and see if we can resolve this issue. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.