Bill credit not received
Hello, when I signed up to my package in Feb I did it via USwitch, it said I would receive a £130 bill credit on my first bill from Virgin Media. however, I have not received this. I called Virgin ...
Forum Discussion
Do you have the "Your Virgin Media order" email from VM, that shows a summary of the order from their side, including the discount. MSE have a similar arrangement where its a discount on the VM side order, not by third party cashback? Also, the other clue is what your estimated first bill was showing, in the email "Your Virgin Media Contract", that would have calculated the charge for the first 2 months fees, less the "credit".
Edit: Does your "eContract.pdf" document show the credit under "Other items & charges"
Good luck, hopefully the forum team can resolve this if you have these VM emails.
Thanks for your reply, yes I have the VM email order summary with the credit listed in. Nothing was taken off from the first month billing, or displayed on it.