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chrisrrrr333's avatar
chrisrrrr333
Joining in
2 years ago

Re: BEWARE - VM WILL STILL CHARGE YOU AFTER CANCELLATION DATE

This happened to me too. I cancelled in January and received a confirmation email. But I've just realised Virgin Media have been charging me via direct debit every month. They're no help on the phone as they can just see my account is closed. But where this charge coming from?!

Will submit my story to Ofcom.
What an awful company.  


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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi chrisrrrr333 👋

    Welcome to our Community Forums and thanks for your post. 

    I am sorry to hear you are still being charged.

    Did you receive confirmation of your disconnection and a final bill?