Forum Discussion

landompfedup's avatar
landompfedup
Joining in
2 months ago

Random new contract received including Solus Broadband ... Not requested

After spending almost 3 hours on the phone over the last few days, trying to upgrade some TV packages and still being unsuccessful, because the online order system doesn't work and the customer service team can't honour online offers (wild), I have just received a new contract email, saying I have accepted to add Solus Broadband? This almost doubles my current plan. Hopefully I can cancel as within the 14 day cooking off period, but had anyone else had this happen? Politely loosing the will with the terrible service! TIA! 

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 months ago

    Hello landompfedup.

    Thanks for your first post and welcome to our community.
    Sorry to hear you've received a new contract that doesn't reflect the price you were quoted
    I'd like to investigate this and ensure everything is sorted out.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen that would be great. 
    Gareth_L
     

    • landompfedup's avatar
      landompfedup
      Joining in
      2 months ago

      Thank you for advice! We are limited on providers in our area, however i will certainly call to cancel the new addition. 

      • Gareth_L's avatar
        Gareth_L
        Forum Team
        2 months ago

        Hello again landompfedup.

        Just a quick post to see if you received my last private message.

        Gareth_L

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 months ago

    Hello landompfedup.

    Thanks for your time and patience over the past week. 

    Glad to hear everything has now been resolved.

    If we can help with anything else, you know where we are.

    Gareth_L