Purchase adult by mistake
Hi just updated to 360 on browsing all channels I think I purchased an adult channel by mistake ,no warning or anything can some one help on this
Forum Discussion
Hi Mark2112
Welcome to the community forums.
Sorry to hear of concerns with a purchase you've possibly made. There's two pins that need to be entered to first enter a channel showing adult content and another to make a payment. Did you enter a pin(s) do you remember? If not, then no purchase would've been made.
Only entered my pin once but I'm 99% sure it said you can now watch channel at a given time , I suppose I can just phone cust service and ask if I have a charge ... lesson learned..thanks anyway lol
We can double check this for you at our side but depending on when this happened, it can take a few days for these purchases to show at our side. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
