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ifuhaveto's avatar
ifuhaveto
Joining in
11 months ago

Promo code not accepted at sign up.

I registered my interest in becoming a Virgin Media customer some years ago. Nexfibre finally appeared on my street and Virgin fibre became ready to order at my address. Shortly after this I received an email offering me a bill credit for signing up to the new service.

I claimed this credit when I ordered fibre broadband but it would not accept the code. Now that I have been a customer for over 14 days please could you apply this credit to my account?

I have copies of emails and order details which I won't post here for security reasons.

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    11 months ago

    Hi ifuhaveto, thank you for your post.

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel