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Shamil1's avatar
Shamil1
Joining in
6 months ago

process for damage to property caused by virgin media contractors

Hi, I am not a virgin media customer but your contractors are digging up the path outside my house and they have damaged my property by digging up path immediately adjacent to my house and have chipped the paintwork and render off my recently refurbished house. They have shown a total disregard for my property …leaning signs on against the house, restricting out access to front door for 3 days without any communication or prior notification. How do I make a complaint, get the damage fixed?
there are no workmen on site at the moment.

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  • goslow's avatar
    goslow
    Alessandro Volta
    6 months ago

    See if you can find an information board on the works site. It should show you a permit number and maybe a contact number. If not, try these two sites to get the permit number

    https://bidb.uk/

    https://one.network/

    Then try contacting your highways authority who grant permits for street work to complain about the issue

    https://www.gov.uk/find-local-council

    the entry for 'transport' is likely to be the one, typically a county council if you have one

    As for VM fixing anything, a VM person will reply here eventually and will relay details but the people doing the work are likely to be sub-contractors for VM.

    Based on a lot of previous 'property damage' topics on here, expect very little/nothing from VM. The company's typical pattern of behaviour described on here when dealing with such issues is just to keep the complainant engaged in endless communication back and forward with little/no repairs taking place. Examples of repairs which have been shown on here have generally not been satisfactory to the complainant (if any repairing takes place at all). See below which is an example from the past

    https://community.virginmedia.com/t5/QuickStart-set-up-and/Unexpected-visit-of-cable-installer-who-damaged-my-patio-and/td-p/5376966

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Shamil1, thank you for your post and welcome to the Virgin Media Community.

    We're really sorry to hear what's happened and that you feel this way 😔

    In order to discuss the matter with you and raise a complaint, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • unisoft's avatar
    unisoft
    Knows their stuff
    6 months ago

    If you have Legal Protection with your house insurance, contact them. This is what it is for. VM will take time, drag their heels (like on this forum previously for similar events). You need legal to get straight through to VM's legal for redress. The chipping of paint will get tedious as VM could counter claim someone else did it or rain got to it, but the dirty hands on the paint are right net to the toby box installed and the unsightly red spray paint.

    The barrier looks like its right up and resting on your widow sill, you might want to check if its rubbed paint off through friction movement underneath as that is photographic evidence right there.

    I don't know if that photo was also the aftermath after workmen went home, but all that loose stone just laying around and no defined fenced entry/exit path from your door whilst dig works going on doesn't look very good for VM in terms of Health & safety and potential breaches.

    Many of those paving stones have broken up during removal as the ones still laid are in one piece, the highways/council may be very interested in what the result is when the slabs are laid back down again 😉