Forum Discussion

ngwmray's avatar
ngwmray
Settling in
6 months ago
Solved

Problem logging in to my account

I have problem logging in to my account through the app and webpage today.  They sent a link to verify my email but it never works.  It says the link has expired and directs me to a home VIP sale webpage! Weird.

  • Akua_A's avatar
    Akua_A
    6 months ago

    Hi ngwmray 

    Welcome to our forums, and sorry to hear you have been having issues when trying to log into your account. We can understand the frustration caused, and we want to help from here. Just to confirm, are you logging in while using your VMO2 account? Does the link arrive broken, or is it delayed and arrives expired? Do you get this issue on multiple devices?

    Thanks,

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    • Akua_A's avatar
      Akua_A
      Forum Team (Retired)
      6 months ago

      Hi ngwmray 

      Welcome to our forums, and sorry to hear you have been having issues when trying to log into your account. We can understand the frustration caused, and we want to help from here. Just to confirm, are you logging in while using your VMO2 account? Does the link arrive broken, or is it delayed and arrives expired? Do you get this issue on multiple devices?

      Thanks,

      • ngwmray's avatar
        ngwmray
        Settling in
        6 months ago

        Problem resolved now. Thank you for your help.