Forum Discussion

Mash691's avatar
Mash691
On our wavelength
2 years ago

Price increases crazy

Hello,my contract ends on the 26/03/24. I was paying £42.50 but was informed that when my contract ends it will increase to £111.00. I rang the call centre and they assured me they could help me. After a lot of questions and answers he came back with a renewal price of £142.00. Needless to say I had to turn that down and asked him to cancel my contract. I have been with Virgin for 25 years now and although I would like to stay I just can’t afford to. I have spoken to Sky and they have offered me a good package. He offered to let me think it over and is calling me back Saturday morning. I have no option but to accept I have to leave Virgin. What is really annoying is that I found an offer from Virgin in my junk mail offering me to keep my current package at the same price. The email was from January an has expired now. 

complaint
Unhappy ex customer

11 Replies

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    • Mash691's avatar
      Mash691
      On our wavelength
      2 years ago

      Hello, I have tried that link but it takes me to a page where it say oops, something went wrong. It is a shame that after 25 years from tomorrow morning I will be a sky customer. I have loved being with Virgin the service they have supplied me has been outstanding but I can’t afford to me a customer any more.

    • Mash691's avatar
      Mash691
      On our wavelength
      2 years ago

      Unfortunately when ever I go to that link I get the oops message. I have tried in the past and it has never worked. Thank you for trying for but my only option is signing up with sky tomorrow morning.

      • unisoft's avatar
        unisoft
        Knows their stuff
        2 years ago

        I love it when companies say "We would hate to see you go" - what they really mean is "We would hate to see your money go"... 🙂

    • Mash691's avatar
      Mash691
      On our wavelength
      2 years ago

      Hello, I received an offer from virgin media complaints. It was the same package for £68 but they are not replying to my emails. I am lost.

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago
    Mash691 wrote:

    Hello,my contract ends on the 26/03/24. I was paying £42.50 but was informed that when my contract ends it will increase to £111.00.

    It's not going to help your situation directly, but just to clarify.. You had a rolling contract at £111 which could run for as long as you want it to - with a minimum term coinciding with time-limited discounts which both expire on 26/03

    At that point your discounts of £68.50/month expire, thus you start paying full-price £111/month. So if you didn't want to change package to a £142/month deal, you could stay on £111/month for as long as you wanted to - if that suited.

    That you have an alternative offer that suits you better, is a good scenario for you.

     

    • Mash691's avatar
      Mash691
      On our wavelength
      2 years ago

      To go from £42.50 and be told your next bill is £111.00 is worrying enough but when a Virgin agent can only get you a deal that is £31 more expensive than the £111.00 offer something is very wrong. As I say the only issue I have with Virgin is when the contract is up. Apart from that the broadband and tv service is great. Time for pastures new I think.

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        2 years ago

        Sorry to hear you feel this way Mash691  As  mentioned by japitts your base package was £111.00 and had certain discounts on the account to bring the cost down to the agreed price. Now at the end of your contract, these discounts have expired. The team would aim to provide the cheapest package possible with all the requirements you want. To look into any alternative deals, please call our team on 0345 454 1111. They can do their best to assist 

  • s13woot's avatar
    s13woot
    Joining in
    2 years ago

    I've had the exact same issue today, even the quoted price was the same and that was after two and a half hours wasted chatting on what'sapp, I am also a virgin customer for over 20 years, I feel your pain enjoy Sky