My bill has gone up from £56 to £81. I’ve tried to discuss the matter by phone but they told me that all the systems are down and transferred me to India which was a complete waste of time. Why can I not have the same deals as new customers. I’ve been a customer for 15 years. It’s a disgrace, it’s like they want you to leave.
They want to get more money from you. They hope that as a long-term customer, you'll just pay up.
But you have a choice - you can either phone in and argue the price, or leave.
P.S. Under the new contract the price will go up again by about another 10% in April.
Does the increase in your bill correlate with the expiry of a time-limited discount? That usually means you're coming to the end of your minimum term, but all discounts are shown on your monthly bills - together with their expiry date.
Hi ButchR,
Sorry to hear you price has increased and that you have been unable to discuss a new package due to system issues, I was able to locate you on our system with the details we have for you and will be more than happy to have a look into this for you, please look out for the white envelope.
Regards
Paul.
Hello. My package price has been increased from £56 to £81. I want to remove my landline and tv box and have broadband only. I am also disgusted that loyal customers of over 15 years cannot have the same prices as new customers. I’ve contacted virgin several times and been put through to an Indian call centre who answer questions with long periods of silence, only to be told they can’t answer your questions. Can I please .PLEASE have a discussion with somebody who can resolve my query.
Hi ButchR,
Thanks for coming back to us in the Community.
I can see you've already sent a private message to my colleague who was originally helping you to resolve this.
We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.
Thanks,
