ButchR
2 years agoJoining in
Price increase
My bill has gone up from £56 to £81. I’ve tried to discuss the matter by phone but they told me that all the systems are down and transferred me to India which was a complete waste of time. Why can I...
Hello. My package price has been increased from £56 to £81. I want to remove my landline and tv box and have broadband only. I am also disgusted that loyal customers of over 15 years cannot have the same prices as new customers. I’ve contacted virgin several times and been put through to an Indian call centre who answer questions with long periods of silence, only to be told they can’t answer your questions. Can I please .PLEASE have a discussion with somebody who can resolve my query.
Hi ButchR,
Thanks for coming back to us in the Community.
I can see you've already sent a private message to my colleague who was originally helping you to resolve this.
We'll leave this with them to avoid multiple agents working on the same thing 🙂 They will be in touch with you when back on shift.
Thanks,