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golden86's avatar
golden86
Dialled in
2 years ago

Price Increase even as New Customer March 2024

Hello,

I've just signed up as new customer, signed up in Feb and service activated only yesterday 1st March. I login today to see the billing page and it shows my March bill as agreed contract package price however my April bill has the RPI increase built in!! 

This shouldn't the be case as new customers or recently reconstructed won't be affect until 2025, straight from your website "However if you have recently joined or recontracted and we have informed that you that your annual price rise will take effect from April 2025, you will not receive a price rise in April 2024." - https://www.virginmedia.com/help/prices

I am massively disappointed that we customers have to project manage every single step of the process and watch out for your system flaws. I will be putting a complaint. 

11 Replies

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 years ago

    Hi golden86 

    Welcome back to our community forums and thank you for your first posts. Sorry to hear there is confusion regarding your contract and Price rise. I can see you recently contacted our team who was able to advise on this issue. Is there anything else we can help with today?

    Thanks,

    • golden86's avatar
      golden86
      Dialled in
      2 years ago

      I've contacted, but your offshore customer service can't do anything yet as my account is still so new, not all the data are related.  She arranged for a call back on Monday. 
      This shouldn't be the experience for new customers. 

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        2 years ago

        Morning golden86, 

        We can only apologise for the experience you've had so far. Please keep us posted on how the call goes and if you need any further support - you know where we are. 

        Many thanks, 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    Unfortunately golden86 it is the experience for new customers, and for old customers too.

    You'll have to get used to it I'm afraid

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      2 years ago

      Hey golden86,

      How did the callback you had with our colleague go, were they able to assist you further with your query?

      Joe

      • golden86's avatar
        golden86
        Dialled in
        2 years ago

        No call back yet, she mentioned 1pm GMT and it's now 14:30pm. Not looking promising to be honest 

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Thanks for joining me in that private message golden86.

    Glad we could go about resolving your issue, if you do have anything further to discuss through please do reach out to us to continue this discussion.

    Joe