Since the price increase announcement, has anyone been able to get a discount applied to counteract the price increase amount and without having to re-negotiate and commit to a new contract?
Last year, if you phoned through to customer service, the automated service would offer you a discount.
I’m aware that the terms & conditions factor in the price increase. Just curious if anyone has been successful
Forum TeamHi james-28,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
The way we handle price increases changed last year and moving forward, a customer’s bill will change from April each year in line with the RPI rate announced in the preceding February +3.9%.
If you're unhappy then we can do a package review to see if there is a new package deal for you but this will mean a new minimum term. We will need to confirm some information with you in order for us to proceed with this.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
